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	<title>Comments on: Truly Understanding Your Customer Base</title>
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	<description>Making Data Social - Open Data Services for Government</description>
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		<title>By: Chris Treadaway</title>
		<link>http://www.socrata.com/uncategorized/truly-understanding-your-customer-base/#comment-7455</link>
		<dc:creator>Chris Treadaway</dc:creator>
		<pubDate>Fri, 08 Aug 2008 17:39:37 +0000</pubDate>
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		<description>thought provoking post, Jon.

quant is one way to handle it... the other is to just go with your gut &amp; gauge customer reaction.

in startups, i prefer the latter.  trying, failing, and rebuilding is a much better strategy IMO when agility is your competitive advantage.  as you know ;-) larger companies have huge resource advantages but they are slow.  they can take a long time to just figure out what the right question is, much less performing a quant study to verify a hypothesis.  and by that time the study is no longer valid because market dynamics especially on the Web shift so fast.

i would be very interested to see your thoughts about performing quant studies effectively in a startup environment.  how can quant supplement the agility &amp; speed of &quot;doing&quot; that makes better startups so effective.  a combination of the two impresses me as the way to go.

Chris</description>
		<content:encoded><![CDATA[<p>thought provoking post, Jon.</p>
<p>quant is one way to handle it&#8230; the other is to just go with your gut &amp; gauge customer reaction.</p>
<p>in startups, i prefer the latter.  trying, failing, and rebuilding is a much better strategy IMO when agility is your competitive advantage.  as you know ;-) larger companies have huge resource advantages but they are slow.  they can take a long time to just figure out what the right question is, much less performing a quant study to verify a hypothesis.  and by that time the study is no longer valid because market dynamics especially on the Web shift so fast.</p>
<p>i would be very interested to see your thoughts about performing quant studies effectively in a startup environment.  how can quant supplement the agility &amp; speed of &#8220;doing&#8221; that makes better startups so effective.  a combination of the two impresses me as the way to go.</p>
<p>Chris</p>
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